At FishTech Sales Store, we’re committed to getting tournament-ready gear to anglers worldwide with precision speed. Our policies are designed for competitive fishermen who demand reliability both on the water and in their purchasing experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and UK bank holidays). During peak carp season (April-October), we operate extended shifts to ensure timely dispatch.

Shipping Methods

Method Carrier Delivery Time Cost Best For
Standard Shipping DHL/FedEx 10-15 business days after dispatch £12.95 Time-sensitive tournament equipment
Free Shipping EMS 15-25 business days after dispatch Free on orders £50+ Non-urgent purchases
Note: We currently cannot ship to certain Asian countries and remote regions. Contact [email protected] for specific country availability.

Returns Policy

Eligibility

We accept returns within 15 days of delivery for:

  • Defective/damaged equipment (e.g., malfunctioning downriggers, rod holders)
  • Incorrect items shipped
  • Unopened merchandise in original packaging

Non-Returnable Items

To maintain hygiene and performance standards, we cannot accept returns for:

  • Opened hooks (unless manufacturing defect is proven)
  • Custom-configured bait boats (with tournament-specific modifications)
  • Used float tubes/pontoons (due to water exposure)
  • Final sale items (clearly marked at purchase)

Tournament-Grade Return Process

Step 1: Initiate Your Return

Email our Angler Support Team within 15 days at [email protected] with:

  • Your order number
  • Product name (e.g., “Sunny 3.0 Bait Boat”)
  • Reason for return
  • Photos of damaged items (if applicable)
Pro Tip: Use our return request template for fastest processing:

Subject: Return Request – Order #[Your Order Number]

Dear FishTech Support,
I would like to initiate a return for my recent purchase:
Order Number: [Insert]
Product: [Insert Product Name]
Reason: [Defective/Incorrect Item/Other]
[Attach photos if claiming damage]
Please advise next steps for this tournament-critical equipment.
Regards,
[Your Name]

Step 2: Return Authorization

Within 2 business hours (UK time), you’ll receive:

  • Pre-paid return label (for defective items)
  • Return address: 79 Kinnerton St, London, GB EC4X 7MJ
  • Customs documentation for international returns

Step 3: Ship Your Return

Pack items securely in original packaging with all accessories. For high-value items (£500+), we recommend:

  • DHL/FedEx with tracking
  • Insurance coverage matching item value

Refund Processing

Once we receive and inspect your return:

Refund Method Processing Time Notes
Credit Card (Visa/MasterCard/JCB) 3-5 business days Appears as “FishTech Gear Refund”
PayPal 24-48 hours Sent to your PayPal email address
Important Notes:
  • Original shipping fees are non-refundable (except for defective items)
  • International refunds may incur currency conversion differences
  • Bulk orders of small parts require manual inspection (adds 1 business day)

Expedited Exchanges

For time-sensitive tournament needs:

  1. Purchase replacement item using Express Precision Delivery
  2. Return original item per standard process
  3. Receive refund upon inspection

Contact our Angler Support Team for urgent exchange requests during competition season.

Need Help?

Our Angler Support Team is ready to assist:

Email: [email protected]
Response Time: Typically within 2 hours during UK business days (08:00-18:00 GMT)

Because when you need a replacement rod holder before a tournament, paperwork shouldn’t slow you down.