At FishTech Sales Store, we understand that precision fishing equipment must perform flawlessly when it counts. Should any gear fail to meet tournament standards, our streamlined returns process ensures you’re quickly back on the water.

Key Points for Competitive Anglers:

  • 15-day return window from delivery date
  • Pre-paid return labels for defective items
  • Priority processing during carp season (April-October)
  • Dedicated tournament support via [email protected]

Return Eligibility

We accept returns for:

  • Defective or damaged equipment (e.g., malfunctioning downriggers, rod holders)
  • Incorrect items shipped
  • Unopened merchandise in original packaging

Note: For hygiene reasons, opened hooks and small parts are non-returnable unless defective.

Tournament-Grade Return Process

Step 1: Initiate Your Return

Email our Angler Support Team within 15 days of delivery at [email protected] with:

  • Your order number
  • Product name (e.g., “Sunny 3.0 Bait Boat”)
  • Reason for return
  • Photos of damaged items (if applicable)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear FishTech Support,

I would like to initiate a return for my recent purchase:

Order Number: [Insert]
Product: [Insert Product Name]
Reason: [Defective/Incorrect Item/Other]
[Attach photos if claiming damage]

Please advise next steps for this tournament-critical equipment.

Regards,
[Your Name]

Step 2: Return Authorization

Within 2 business hours (UK time), you’ll receive:

  • Pre-paid return label (for defective items)
  • Return address: 79 Kinnerton St, London, GB EC4X 7MJ
  • Customs documentation for international returns

Step 3: Ship Your Return

Pack items securely in original packaging with all accessories. For high-value items (£500+), we recommend:

  • DHL/FedEx with tracking (matched to your original shipping method)
  • Insurance coverage matching item value

Refund Processing

Once we receive and inspect your return:

Refund Method Processing Time Notes
Credit Card (Visa/MasterCard/JCB) 3-5 business days Appears as “FishTech Gear Refund”
PayPal 24-48 hours Sent to your PayPal email address

Important Notes:

  • Original shipping fees are non-refundable (except for defective items)
  • International refunds may incur currency conversion differences
  • Bulk orders of small parts require manual inspection (adds 1 business day)

Expedited Exchanges

For time-sensitive tournament needs:

  1. Purchase replacement item using Express Precision Delivery
  2. Return original item per standard process
  3. Receive refund upon inspection

Contact our Angler Support Team for urgent exchange requests during competition season.

Non-Returnable Items

To maintain hygiene and performance standards:

  • Opened hooks (unless manufacturing defect is proven)
  • Custom-configured bait boats (with tournament-specific modifications)
  • Used float tubes/pontoons (due to water exposure)
  • Final sale items (clearly marked at purchase)

Questions? Contact Our Angler Support Team

Email: [email protected]
Response Time: Typically within 2 hours during UK business days (08:00-18:00 GMT)

Because when you need a replacement rod holder before a tournament, paperwork shouldn’t slow you down.